Emotional Intelligence


Emotional intelligence has been described as the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Emotional intelligence may show up in the way a person practices self-awareness e.g., body language, communication. Also, a person may practice self-regulation by refraining from dominating a conversation, in meetings, listening actively. Furthermore, practicing social skills can be evidenced by participating in discussions for example. The ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you will indicate whether you are emotionally intelligent.

“The most effective leaders are all alike in one crucial way: They all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…they are the entry-level requirements for executive positions.’’ Source – Harvard Business Review.

Topics to be discussed include:

  1. How to manage Intrapersonal relationship (the ability to understand oneself, emotions, and needs).
  2. How to manage Interpersonal relationships (the ability to sense others’ feelings, intentions, and motives).
  3. A person’s capacity to manage their feelings to express them appropriately and accurately.
  4. The ability to identify emotions in oneself as well as in others.
  5. The ability to integrate one’s emotions into thought processes.
  6. The ability to process complex emotions.
  7. The ability to regulate one’s emotions as well as the emotions of others.
  8. An understanding of the dimensions of emotional intelligence i.e.
  • Self-awareness- a person knows their own strengths and weaknesses and understands how their words and behaviours affect other people. They are receptive to constructive criticism and typically learn from it.
  • Self-regulation- a person knows how to exercise restraint and control their emotions when their nervous system is activated.
  •  Self-motivation – a person is resilient and driven to succeed from within, as opposed to being motivated by money, power, fame, or other extrinsic factors.
  •  Empathy – a person is compassionate and makes an effort to connect with others on a deeper level; they genuinely care about other people and are talented active listeners.
  •  Social skills- a person knows how to establish trusting relationships and gain respect from others.

FEE: GH₵ 1,350.00, Exclusive of Tax.


23rd Feb., 2024

8th Aug., 2024

18th Oct., 2024